2 thoughts on “How to understand and analyze customer needs?”
Joel
1. First of allnOnly a clear customer basenIn order to make us well studyn2. Learn to use customers' language to depict the productn3. Learn to understand the multiple identities of customersn4. Understand the values of customersn5. Understand the deep psychological needs behind the customer's needsn6, experience like customers, perceive their life world like customersn1) Looking like a customern2) Use like customersn3) Think like customersnGo to experience the world's life world, not the objective world. Only in this way can you see what people say like experienced sales. Second, how to understand the needs of customers (how to understand customer needs and analyze) use questions to understand customer needs to understand the needs of customers through observation to understand the needs of customers' needs. It is impossible to provide effective services, and it is impossible to win customer loyalty. In practice, we can usually understand the needs of customers through the following methods. 1. Use questions to understand the needs of customers to understand the needs of customers, and the problem is the most direct, the easiest and effective way. Through questions, you can accurately and effectively understand the real needs of customers, and provide customers with the services they need. In actual use, there are several questions to us to flexibly choose to use: (1) Questions. Single -knives straight into and clear views can make customers detailed the situation you don't know. For example, you can ask: "Miss, what happened when you turned on the computer?" This is often the first question when serving customers. If you ask this question, you can get more details. (2) Closed problem. The closed question is to allow customers to answer "yes" or "no", the purpose is to confirm a certain fact, the customer's point of view, hope or reflection. Ask this question to find the problem faster and find out the crux of the problem. For example, "Miss, when there is a problem with a computer, do you let it drive or close?" This question asked the customer to answer whether it was "open" or "off". If you do not get an answer, you should continue to ask some other questions to confirm where the question is. (3) Understand the identity of the other party. When talking with customers, you can ask some questions about the customer's identity, such as the other party's name, account number, phone number, etc. The purpose is to obtain the information required for the problem. (4) Descriptive issue. Let customers describe the situation and talk about his views, which is conducive to understanding the customer's interest and problems. (5) Clarifying issues. Ask and clarify what customers say when appropriate, you can also understand the needs of customers. (6) Targeted issues. For example, asking customers if they are satisfied with the service they are provided, which helps to remind customers to look back again. (7) Ask questions about other requirements. At the end of communication with customers, you can also ask what services he needs. For example, "Sir, do we have anything else we can do for you?" By actively asking other requirements for customers, customers will be easier for you to remember you and your company. 2. To understand the customer's needs through listening to the customer's conversation. When communicating with the customer, you must focus on the customer, listen to the customer's answer carefully, and try to understand the content of the other party from the other party. What is needed, and understand the other party's situation as much as possible in order to provide customers with satisfactory services. 3. To understand the needs of customers, if you want to persuade customers, you must understand his current needs, and then focus on the needs of this level. In the process of communicating with customers, you can observe the customer's non -language line to understand his needs, desires, opinions, and ideas. All in all, by asking questions properly, listening carefully, and observing their non -language behavior, you can understand the needs and ideas of customers and better serve them. Third, how should companies understand customer needs? (How to understand customer needs and analyze) Customers always have two sets of needs, which can be clearly said that one group can be called "sound demand"; the other group is not said, it can be called it as it can be called "Silent needs". Generally, the demand for sound is the needs that most businesses try to meet in any industry, and it is not difficult to understand this demand. What is more difficult is to identify the needs of customers' silence. Many times, the company's one -step step is to understand the more needs of customers. Transforming regular research to why the product function is always inconsistent with the needs of customers anytime, anywhere? Do you want to say "yes" for every needs of customers? How to grasp the level of customer needs to better realize customer needs? Whenever these problems occur, some people say: the preliminary survey of demand is insufficient. In fact, customer demand is not only understood by investigations. With hundreds of samples alone, the core needs of customers cannot be completely extracted. Understanding the needs of customers cannot rely on market research alone, but need to pay attention to customer needs anytime, anywhere. Industry changes will generate customer needs. Daily sales feedback is customer needs. Customer complaints are also demand. The telephone records of after -sales service staff are telephone records. There are also customer needs in the single, and the innovation of R
Pay content for time limit to check for freenAnswer Hello! I am very happy to answer your questions. 1. Use various questions to understand the customer's informationnTo understand the needs of customers, asking questions is the best way. Through questions, you can accurately and effectively understand the real needs of customers and provide customers with the services they need. Generally there are several questions:n1. Inquiry question. Single -knife direct -in and clear views can make customers tell what you don't know in detail. For example, you can ask: "Boss, what will you do when the phone is delayed or errors occur." If you ask this question, you can get more details.n2. Affirmative problem. A positive question is to allow customers to answer "yes" or "no", the purpose is to confirm a certain fact, customer point of view, hope, or reflection. Ask this question to find the problem faster and find out the crux of the problem. For example, "Boss, do you check when you are delivered by cigarettes?", "Boss, do you check with you when the phone is settled?" These questions let the customer answer "yes" or "no". If you do not get an answer, you should continue to ask some other questions to confirm where the question is.n3. Conventional issues. Generally, when talking to customers, you can ask some questions about your customer identity. For example: "Boss, do you respect the name of the name?", "7654321 Is the phone number in your shop?" The customer's name, phone number, customer code, etc. should be mastered. , In order to facilitate the contact and inquiries when dealing with the problem.n4. Consultation problem. Let customers describe the situation and talk about the customer's ideas, opinions, and views, which is conducive to understanding the customer's interest and problems. For results with results, ask customers if they are satisfied with the services provided? Is there any place to improve? How to improve, etc. This helps customers to express our sincerity and improve customer loyalty.n5. Clarifying issues. Some of the issues that customers say must be clarified. At the appropriate time, inquiries with euphemistically, clarify some such as regulations, policies, and information. For example: the national bureau's production restriction regulations on the cigarette plan and the dialing period of the cigarette plan. This helps to solve doubts, clarify the facts, and reduce unnecessary trouble and controversy.nArticle picture 2n2. Understand the needs through listening to customers' conversationsnWhen communicating with customers, we must concentrate their energy and listen carefully to the customer's answer. From the perspective of the customer, we can understand the situation of the other party in order to provide customers with satisfactory services.n3. Observe the behavior of customersnIf you want to persuade your customers, you must understand his current needs, and then focus on this real needs. In the process of communicating with customers, you can observe the customer's non -language line to understand his needs, desires, opinions, and ideas.nHope my answer can help you ❤️❤️❤️❤️nMore 11nBleak
1. First of allnOnly a clear customer basenIn order to make us well studyn2. Learn to use customers' language to depict the productn3. Learn to understand the multiple identities of customersn4. Understand the values of customersn5. Understand the deep psychological needs behind the customer's needsn6, experience like customers, perceive their life world like customersn1) Looking like a customern2) Use like customersn3) Think like customersnGo to experience the world's life world, not the objective world. Only in this way can you see what people say like experienced sales. Second, how to understand the needs of customers (how to understand customer needs and analyze) use questions to understand customer needs to understand the needs of customers through observation to understand the needs of customers' needs. It is impossible to provide effective services, and it is impossible to win customer loyalty. In practice, we can usually understand the needs of customers through the following methods. 1. Use questions to understand the needs of customers to understand the needs of customers, and the problem is the most direct, the easiest and effective way. Through questions, you can accurately and effectively understand the real needs of customers, and provide customers with the services they need. In actual use, there are several questions to us to flexibly choose to use: (1) Questions. Single -knives straight into and clear views can make customers detailed the situation you don't know. For example, you can ask: "Miss, what happened when you turned on the computer?" This is often the first question when serving customers. If you ask this question, you can get more details. (2) Closed problem. The closed question is to allow customers to answer "yes" or "no", the purpose is to confirm a certain fact, the customer's point of view, hope or reflection. Ask this question to find the problem faster and find out the crux of the problem. For example, "Miss, when there is a problem with a computer, do you let it drive or close?" This question asked the customer to answer whether it was "open" or "off". If you do not get an answer, you should continue to ask some other questions to confirm where the question is. (3) Understand the identity of the other party. When talking with customers, you can ask some questions about the customer's identity, such as the other party's name, account number, phone number, etc. The purpose is to obtain the information required for the problem. (4) Descriptive issue. Let customers describe the situation and talk about his views, which is conducive to understanding the customer's interest and problems. (5) Clarifying issues. Ask and clarify what customers say when appropriate, you can also understand the needs of customers. (6) Targeted issues. For example, asking customers if they are satisfied with the service they are provided, which helps to remind customers to look back again. (7) Ask questions about other requirements. At the end of communication with customers, you can also ask what services he needs. For example, "Sir, do we have anything else we can do for you?" By actively asking other requirements for customers, customers will be easier for you to remember you and your company. 2. To understand the customer's needs through listening to the customer's conversation. When communicating with the customer, you must focus on the customer, listen to the customer's answer carefully, and try to understand the content of the other party from the other party. What is needed, and understand the other party's situation as much as possible in order to provide customers with satisfactory services. 3. To understand the needs of customers, if you want to persuade customers, you must understand his current needs, and then focus on the needs of this level. In the process of communicating with customers, you can observe the customer's non -language line to understand his needs, desires, opinions, and ideas. All in all, by asking questions properly, listening carefully, and observing their non -language behavior, you can understand the needs and ideas of customers and better serve them. Third, how should companies understand customer needs? (How to understand customer needs and analyze) Customers always have two sets of needs, which can be clearly said that one group can be called "sound demand"; the other group is not said, it can be called it as it can be called "Silent needs". Generally, the demand for sound is the needs that most businesses try to meet in any industry, and it is not difficult to understand this demand. What is more difficult is to identify the needs of customers' silence. Many times, the company's one -step step is to understand the more needs of customers. Transforming regular research to why the product function is always inconsistent with the needs of customers anytime, anywhere? Do you want to say "yes" for every needs of customers? How to grasp the level of customer needs to better realize customer needs? Whenever these problems occur, some people say: the preliminary survey of demand is insufficient. In fact, customer demand is not only understood by investigations. With hundreds of samples alone, the core needs of customers cannot be completely extracted. Understanding the needs of customers cannot rely on market research alone, but need to pay attention to customer needs anytime, anywhere. Industry changes will generate customer needs. Daily sales feedback is customer needs. Customer complaints are also demand. The telephone records of after -sales service staff are telephone records. There are also customer needs in the single, and the innovation of R
Pay content for time limit to check for freenAnswer Hello! I am very happy to answer your questions. 1. Use various questions to understand the customer's informationnTo understand the needs of customers, asking questions is the best way. Through questions, you can accurately and effectively understand the real needs of customers and provide customers with the services they need. Generally there are several questions:n1. Inquiry question. Single -knife direct -in and clear views can make customers tell what you don't know in detail. For example, you can ask: "Boss, what will you do when the phone is delayed or errors occur." If you ask this question, you can get more details.n2. Affirmative problem. A positive question is to allow customers to answer "yes" or "no", the purpose is to confirm a certain fact, customer point of view, hope, or reflection. Ask this question to find the problem faster and find out the crux of the problem. For example, "Boss, do you check when you are delivered by cigarettes?", "Boss, do you check with you when the phone is settled?" These questions let the customer answer "yes" or "no". If you do not get an answer, you should continue to ask some other questions to confirm where the question is.n3. Conventional issues. Generally, when talking to customers, you can ask some questions about your customer identity. For example: "Boss, do you respect the name of the name?", "7654321 Is the phone number in your shop?" The customer's name, phone number, customer code, etc. should be mastered. , In order to facilitate the contact and inquiries when dealing with the problem.n4. Consultation problem. Let customers describe the situation and talk about the customer's ideas, opinions, and views, which is conducive to understanding the customer's interest and problems. For results with results, ask customers if they are satisfied with the services provided? Is there any place to improve? How to improve, etc. This helps customers to express our sincerity and improve customer loyalty.n5. Clarifying issues. Some of the issues that customers say must be clarified. At the appropriate time, inquiries with euphemistically, clarify some such as regulations, policies, and information. For example: the national bureau's production restriction regulations on the cigarette plan and the dialing period of the cigarette plan. This helps to solve doubts, clarify the facts, and reduce unnecessary trouble and controversy.nArticle picture 2n2. Understand the needs through listening to customers' conversationsnWhen communicating with customers, we must concentrate their energy and listen carefully to the customer's answer. From the perspective of the customer, we can understand the situation of the other party in order to provide customers with satisfactory services.n3. Observe the behavior of customersnIf you want to persuade your customers, you must understand his current needs, and then focus on this real needs. In the process of communicating with customers, you can observe the customer's non -language line to understand his needs, desires, opinions, and ideas.nHope my answer can help you ❤️❤️❤️❤️nMore 11nBleak